Shipping Policy

Thank you for shopping with HookahMart. We are committed to delivering your orders safely and on time across India. Please read our shipping policy carefully before placing an order.

1. Shipping Coverage

We currently deliver to most serviceable PIN codes across India through trusted courier partners. Delivery availability may vary depending on your location and local courier serviceability.

2. Order Processing Time

• Orders are usually processed within 24–48 business hours after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Certain products may require additional processing time during high-demand periods, sales, or due to stock availability.

3. Estimated Delivery Time

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: Up to 10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational issues, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping offers may be available on selected products or minimum order values.
• Additional charges may apply for express delivery or remote area deliveries.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp (where applicable). You can track your shipment directly through the courier partner’s website.

6. Packaging & Handling

All orders are securely packed to minimize the risk of damage during transit.

If you receive a package that appears damaged, tampered with, or opened:

• Please refuse delivery if possible, or
• Contact our support team immediately with photos/videos of the package and product.

7. Delayed or Failed Deliveries

Delivery delays may occur due to:

• Incorrect shipping address or contact information
• Courier partner operational delays
• Natural disasters, strikes, lockdowns, or weather conditions
• Customer unavailability at the time of delivery

If delivery fails after multiple attempts, the order may be returned to us. Re-shipping charges may apply for re-delivery requests.

8. Cash on Delivery (COD)

COD may be available for selected locations and order values.

HookahMart reserves the right to:

• Disable COD for certain PIN codes,
• Request partial advance payment for COD orders, or
• Cancel suspicious or unverifiable COD orders.

9. Age Restriction & Compliance

By placing an order on HookahMart, you confirm that you are legally eligible to purchase hookah-related products under applicable Indian laws.

We reserve the right to cancel any order if age verification or compliance concerns arise.

10. International Shipping

Currently, international shipping may not be available.

If international shipping is introduced in the future:

• Customs duties, import taxes, and local charges will be the responsibility of the customer.
• HookahMart will not be responsible for customs delays, confiscations, or rejected shipments by foreign authorities.

11. Incorrect Address & Undeliverable Orders

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

• Incorrect address,
• Unreachable phone number, or
• Refusal to accept delivery,

Additional shipping charges may apply for re-shipment.

12. Contact Us

For any shipping-related queries, please contact us:

Website: https://hookahmart.in/

Email: support@hookahmart.in

Phone: [Insert Contact Number]

Note: HookahMart reserves the right to update or modify this Shipping Policy at any time without prior notice.